Refund and Returns Policy

Thank you for shopping at Mixologic! We value your satisfaction, and we strive to ensure that you are happy with your purchase. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Returns
You have 30 days to return an item from the date you received it.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in the original packaging.
Include a receipt or proof of purchase.

How to Initiate a Return
To start a return, please contact us at contact@mixologic.co.uk Please provide your order number and a brief description of the issue.

Once your return is approved, you will receive instructions on how to send the item back. Customers are responsible for return shipping costs unless the item was damaged or defective on arrival.

Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 business days.

Please note:

Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).
Refunds may take some time to process, depending on your payment provider.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or contact your credit card company. There may be some processing time before the refund is officially posted.

If you’ve done all of this and still haven’t received your refund, please contact us at contact@mixologic.co.uk

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@mixologic.co.uk and send your item to 1 Every Street, 603, M4 7LT, Manchester, UK.

Shipping Returns
To return your product, you should mail it to: 1 Every Street, 603, M4 7LT, Manchester, UK.

You will be responsible for paying your own shipping costs for returning the item unless the item is defective or damaged.

For further questions about refunds and returns, please contact us at: Email: contact@mixologic.co.uk